Overview & Purpose
This Refund & Cancellation Policy governs the purchase, cancellation, and refund eligibility of software-as-a-service (SaaS) subscriptions provided by TableGreet LLC ("TableGreet", "we", "us", "our") to restaurants, cafés, hotels, lounges, resorts, beach clubs, and hospitality venues.
We believe in transparent, fair, and predictable billing. This policy outlines our standard commercial refund windows, clarifies the distinction between cancellation and refund, and preserves all mandatory statutory rights applicable to your jurisdiction.
Commercial Refund Windows
TableGreet provides risk-free trial and evaluation windows for all new initial subscription purchases:
Monthly Subscriptions
7-Day WindowNew monthly subscriptions are eligible for a 100% full refund if requested within 7 calendar days from the date and time of the initial subscription payment.
✓ Full refund of initial payment amount
✓ Paid plan canceled & account moved to Free
Annual Subscriptions
14-Day WindowNew annual subscriptions are eligible for a 100% full refund if requested within 14 calendar days from the date and time of the initial annual payment.
✓ Full refund of annual payment amount
✓ Paid plan canceled & account moved to Free
Refund & Account Downgrade Rule
When an eligible refund is approved and processed under TableGreet's commercial refund policy:
- The paid subscription is terminated immediately.
- The account is automatically downgraded to the TableGreet Starter (Free) plan.
- Access to paid features (e.g., unlimited items, interactive KDS, multi-language modules, custom QR branding) ceases upon processing of the refund.
A customer cannot simultaneously receive a full refund and maintain active access to premium paid features for the refunded subscription period.
Cancellation vs. Refund
It is important to understand the distinct difference between cancellation and a refund:
| Action | What it Means | Access & Billing Result |
|---|---|---|
| Cancellation | "I do not want my subscription to renew automatically at the next cycle." | Future renewals are stopped. Your paid plan remains fully active until the end of the current already-paid period, then downgrades to Free. |
| Refund | "I am requesting a return of the payment already made." | Granted if within the 7-day (monthly) or 14-day (annual) window. The payment is returned to the original card and the account downgrades to Free immediately. |
No Prorated Refunds Outside Windows
For requests made outside the applicable 7-day or 14-day commercial refund window:
- TableGreet does not provide voluntary prorated refunds for unused days in a monthly billing cycle.
- TableGreet does not provide partial refunds for unused months of an annual subscription.
- Canceling outside the refund window stops future recurring charges while allowing you to enjoy your paid features until the expiration date.
Billing Errors & Duplicate Charges
We investigate and promptly resolve any billing anomalies:
Duplicate Charges
If you were charged twice for the same billing cycle, the duplicate transaction will be refunded immediately without affecting your valid subscription.
Post-Cancellation Charges
If your subscription was properly canceled before the renewal date but was billed due to a gateway processing delay, the charge will be refunded in full.
Unauthorized Payments
Claims of unauthorized or fraudulent card use are escalated directly to our fraud investigation team for verification and remediation.
Service Outages & Material Failures
If TableGreet experiences an unscheduled, extended platform outage that prevents normal restaurant operations, or if we materially fail to deliver the contracted service as guaranteed under our Service Level Agreement, affected venues may be eligible for service credits, subscription extensions, or appropriate fee adjustments upon review.
Statutory Rights & Consumer Protections
Nothing in this commercial policy excludes, limits, or restricts any non-waivable statutory consumer protection rights, distance selling remedies, or mandatory legal guarantees granted to customers under applicable consumer protection legislation in their governing jurisdiction.
Where local mandatory law provides for a statutory cancellation or cooling-off period that exceeds our commercial terms or cannot be waived by contract, such statutory provisions shall prevail.
How to Cancel or Request a Refund
To cancel your renewal or submit a refund inquiry, use one of the following methods:
Self-Service Cancellation
Navigate to your venue dashboard: Settings → Billing & Subscription and click "Cancel Renewal". Your paid access remains active until the end of your billing cycle.
Email Billing Support
Email billing@tablegreet.com with your Account ID, Venue Name, and payment transaction receipt. Refund requests are processed within 2 to 5 business days.