Overview & Scope
This Refund & Cancellation Policy applies to software-as-a-service (SaaS) subscriptions purchased by restaurants, cafés, hotels, and hospitality venues in the Kingdom of Saudi Arabia from TableGreet LLC ("TableGreet", "we", "us").
All subscription plans are billed in Saudi Riyals (SAR) or applicable checkout currencies without hidden transaction commissions.
Commercial Refund Windows
Monthly Subscriptions
7-Day WindowNew monthly subscriptions are eligible for a 100% full refund if requested within 7 calendar days from the initial payment timestamp.
✓ Full refund of initial SAR payment
✓ Paid plan terminated & moved to Starter (Free)
Annual Subscriptions
14-Day WindowNew annual subscriptions are eligible for a 100% full refund if requested within 14 calendar days from the initial payment timestamp.
✓ Full refund of annual SAR payment
✓ Paid plan terminated & moved to Starter (Free)
Immediate Downgrade Upon Refund
When a refund is approved under TableGreet's commercial policy, the paid plan terminates immediately and the account reverts to the permanently free Starter plan. Customers cannot receive both a full monetary refund and continued access to paid features.
Cancellation vs. Refund
Cancellation: Disables future renewal. Your paid plan remains fully active until the current billing cycle expires, then transitions to Starter.
Refund: Returns the initial payment (if requested within 7 days monthly / 14 days annual) and transitions the account to Starter immediately.
Saudi E-Commerce & Consumer Compliance
This policy complies with the Saudi E-Commerce Law and its Implementing Regulations overseen by the Ministry of Commerce, as well as the Personal Data Protection Law (PDPL). Mandatory consumer protection provisions applicable under Saudi law are fully respected.
How to Cancel or Request a Refund
You can cancel auto-renewal anytime in your venue settings, or email billing@tablegreet.com for billing assistance. Requests are resolved within 2 to 5 business days.