Overview & Scope
This Refund & Cancellation Policy applies to software-as-a-service (SaaS) subscriptions purchased by dining venues, lounges, beach clubs, hotels, and restaurants in the United Arab Emirates from TableGreet LLC ("TableGreet", "we", "us").
Subscriptions are billed transparently in UAE Dirhams (AED) or selected checkout currencies with zero percentage commissions on orders.
Commercial Refund Windows
Monthly Subscriptions
7-Day WindowNew monthly subscriptions are eligible for a 100% full refund if requested within 7 calendar days from the initial payment date and time.
✓ Full refund of initial AED payment
✓ Paid plan terminated & moved to Starter (Free)
Annual Subscriptions
14-Day WindowNew annual subscriptions are eligible for a 100% full refund if requested within 14 calendar days from the initial payment date and time.
✓ Full refund of annual AED payment
✓ Paid plan terminated & moved to Starter (Free)
Immediate Downgrade Upon Refund
When a refund is approved and processed, the paid subscription terminates immediately and the account reverts to the permanently free Starter plan. Continued access to paid features is not permitted alongside a full monetary refund.
Cancellation vs. Refund
Cancellation: Disables future auto-renewal. Your paid plan remains active with full access until the current billing period expires, then transitions to Starter.
Refund: Reimburses the initial payment (when requested within 7 days monthly / 14 days annual) and transitions the account to Starter immediately.
UAE Consumer Protection Law Compliance
This policy complies with UAE Federal Law No. 15 of 2020 on Consumer Protection, as amended by Federal Decree-Law No. 5 of 2023 and Cabinet Decision No. 66 of 2023, alongside UAE data protection regulations (Federal Decree-Law No. 45 of 2021). All mandatory statutory consumer rights under UAE law are strictly respected.
How to Cancel or Request a Refund
Cancel renewal anytime directly from your dashboard settings, or reach out to our billing team at billing@tablegreet.com.